Support and privacy
The old Zoom pages were practical. This keeps that usefulness.
Zoom buyers and hosts need to know what SIMO touches, what it keeps, and what to
send when support needs to diagnose a live meeting.
What SIMO processes
Meeting audio is processed in-stream to generate captions, translations, and
optional synthesized audio. Room codes, language selections, timestamps, and
meeting identifiers are used to route the live session.
Retention posture
The current Zoom runtime is designed for real-time delivery and does not create a
durable full-meeting transcript archive. Routing metadata and operational logs
remain governed by the privacy policy.
Support packet
For meeting support, provide the room code or meeting UUID, selected language,
what happened versus what was expected, a screenshot, and the approximate time of
the issue.